BOOKING / REFUND / CANCELLATION POLICY

Note: As per the Government of India directives, all guests—adults and children—must present valid Photo ID proof (Passport in the case of foreign nationals) at the time of Check-In.

STANDARD POLICIES

Advance Booking

  • Bookings are confirmed only upon receipt of 100% advance payment.

Check-In / Check-Out Timing

  • Standard Check-In time: 14:00 Hours

  • Standard Check-Out time: 11:00 Hours

  • Early Check-In or Late Check-Out may be accommodated subject to availability and prior intimation. Additional charges may apply.

Amendments and Cancellations

  • Cancellations or modifications must be made at least 7 days prior to the check-in date.

  • Amendments are subject to room availability and may incur additional charges.

Identity Proof

  • Guests must provide a valid government-issued photo identity and address proof at the time of Check-In.

  • (Note: PAN Card is not accepted as valid proof of identity.)

Payment Methods

  • Payments can be made via UPI, Cash, Credit Card, or Debit Card (Mastercard & Visa only).

Fraudulent or Mistaken Reservations

  • Vanam Resorts and Rooftop reserves the right to cancel or modify reservations where fraudulent or inappropriate activity is suspected or if the reservation results from an error.

JEEP SAFARI CANCELLATION POLICY

  • Jeep Safaris, once booked, cannot be canceled or modified as per Forest Department regulations.

ROOM CANCELLATION POLICY – DOMESTIC GUESTS & TRAVEL AGENTS

  • 45 Days or More Before Check-In: Free cancellation.

  • 15–45 Days Before Check-In: 50% cancellation charge on the tariff.

  • 0–15 Days Before Check-In or No Show: 100% cancellation charge on the tariff.

Note: Refunds are not offered for cancellations. However, the deposit amount may be retained for future bookings, subject to a deduction of approximately 5.7% as payment processing charges.

ROOM CANCELLATION POLICY – INBOUND GUESTS & MICE GROUPS

  • 60 Days or More Before Check-In: Free cancellation.

  • 20–60 Days Before Check-In: 50% cancellation charge on the tariff.

  • 0–20 Days Before Check-In or No Show: 100% cancellation charge on the tariff.

Note: Refunds are not offered for cancellations. However, the deposit amount may be retained for future bookings, subject to a deduction of approximately 5.7% as payment processing charges.

  • For international remittances, payment processing charges may vary.

ARRIVAL AND DEPARTURE POLICY

  • Check-In: 14:00 Hours

  • Check-Out: 11:00 Hours

  • Early arrivals and late departures will be accommodated subject to availability and prior intimation.

FORCE MAJEURE

Vanam Resorts and Rooftop shall not be held liable for any failure or delay in fulfilling obligations due to causes beyond its reasonable control, including but not limited to:

  • Acts of God

  • Death

  • War

  • Strikes or labor disputes

  • Embargoes

  • Government orders

Force Majeure includes any event or condition not existing as of the contract date, not reasonably foreseeable, and not within either party’s control, making the performance of obligations unreasonably difficult or costly.

JURISDICTION

In case of disputes, the matter will be subject to the exclusive jurisdiction of the District Court Nainital and the High Court of Nainital, Uttarakhand, India.